Piešťany, Slovakia
Hlboká 5002/49
N/A
+421 337741202
My parents have been coming to this place for Christmas celebration with their friends for the past ten years. They pay for their reservation and stay a year ahead each time. This year they had an emergency they communicated 10 days ahead of time, which made them come a day later. None of the cost from that one canceled day could have been credited to them in any way, despite the hotel being half empty during that time. This was first communicated when they got there and not when they changed the reservation calling in and talking to the personnel days prior. This made them feel disappointed and not welcome. My parents bring the personnel gifts each time to show appreciation. Sadly the level of care from the side of management has been a big disappointment this year and they won’t be returning again. There are gestures that could be improved to make elderly feel more appreciated such as helping them with the luggage, especially if the main entrance has been suddenly locked. Also, it would be good to have the wellness services filled with personnel the whole time, as that is the reason why people come here. They come to heal and recover not to sleep over in a hotel. This attitude reminds a lot of the old times, when caring about the costumer was the last reason why providing service. Times have changed and it would be nice to adopt an attitude of gratitude towards long time loyal costumers. Fortunately one has choices now a day and even elderly are able to get the message and move on to a new place.
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Nice place, great staff, unbelievable procedures
Nice relax
Supeeeeeer!!!!
Very nice hotel offering many services (pool, massages, gym, rent a bike, etc.) and with the best staffs ever️
Great conference center. Helpful staff. Good food.
The best staff and services l ever had with these kind of Wellness hotel
Super.
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